Returns Policy
At PHOTOVOLTAIC ENERGY LLC, our priority is to ensure an exceptional shopping experience for you.
We accept material returns within a 30-day window from the date of purchase. To initiate a return, kindly submit a return request to contact@ecosolaris.ae and await approval. Ensure the material is returned in ‘as new’ condition, in its original packaging, complete with all accessories and documentation. Please note that a 10% restocking fee applies. Upon receiving and inspecting the returned item, we will proceed to issue a refund. If the material is returned damaged or in a condition other than pristine, we reserve the right to make a reasonable deduction from the purchase price to cover repair and/or repackaging costs. All expenses related to shipping and customs duties for returned items are the responsibility of the customer. Refunds will be processed exclusively through the original payment method.
Cancellation Policy
Cancel orders pre-shipment without incurring fees. Refunds are processed within 48 hours through email at contact@ecosolaris.ae.
Damaged or Missing Goods
Inspect items upon delivery. Refuse delivery if damage is apparent. For damage discovered later, contact us at +40 771 599 006.
Refund Methods
Returns within 30 days are refunded using the initial payment method. Please allow up to 7 business days for the refund to reflect.
Have questions? Reach out to us at contact@ecosolaris.ae or +40 771 599 006.