DELIVERY & PAYMENTS

PAYMENTS

PHOTOVOLTAIC ENERGY LLC is dedicated to providing excellent service and simplifying our customers’ lives.

 

METHOD OF PAYMENT

We accept online payments using Visa and MasterCard credit/debit cards in AED (or any other agreed currency).

 

CREDIT CARD PAYMENT

Order securely on our website with MasterCard, Visa Card, or AMEX using PayTabs. After the checkout process, you’ll be redirected to the PayTabs payment gateway to securely enter your details.

Please note that PHOTOVOLTAIC ENERGY LLC doesn’t receive any credit card details; they are securely processed by PayTabs.

 

REFUND & CANCELLATION POLICY

Refunds will be processed only through the Original Mode of Payment.

 

RETURN & EXCHANGE POLICY

Contact us for returns via email at contact@ecosolaris.ae or by telephone at +40 771 599 006. Refunds or exchanges are applicable after the returned goods undergo a check. Refer to our return policy for more details.

 

DELIVERY / SHIPMENT POLICY

In-stock items are typically shipped within 24 hours of receiving payment. Deliveries within the UAE are expected to be completed within 3-5 working days from the payment date. Orders are not processed or shipped on Fridays/Holidays unless arranged beforehand. Delivery charges to non-serviceable areas within the UAE depend on the final destination address, with the actual charge determined by the courier companies we engage or chosen by the customer.

If the customer selects a courier at checkout, shipments will be sent via Aramex or DHL, and a tracking number will be provided. PHOTOVOLTAIC ENERGY LLC ships to nearly all countries globally, with rates based on the delivery location and package volume. Local and international shipping fees are detailed on the checkout page. Customers also have the option to collect their shipments from our office location, PHOTOVOLTAIC ENERGY LLC, [ADDRESS] at no additional carriage cost. Shipping fees cover handling, packing, and postage costs.

Handling fees remain fixed, while transportation fees fluctuate based on the total weight of the shipment. It is recommended to consolidate items in a single order to benefit from combined packaging. If orders are placed separately, packaging cannot be merged, and shipping fees will apply individually to each order. While dispatching your package entails inherent risks, we take special precautions to safeguard fragile items. Our boxes are generously sized, ensuring thorough protection for your items.

Shipping hazardous materials may attract additional handling costs. PHOTOVOLTAIC ENERGY LLC will notify the customer of these extra charges and will not proceed with the shipment until mutual agreement on these costs is reached.

PHOTOVOLTAIC ENERGY LLC strictly adheres to the law of the UAE and refrains from engaging in any dealings or providing services or products to countries sanctioned by the Office of Foreign Assets Control (OFAC).

It’s important to note that multiple shipments or deliveries may result in multiple entries on the cardholder’s monthly statement.